Terms and Conditions

Effective November 9, 2026. By creating an account, buying or using andez.co you accept these terms; if you do not agree, please do not use the site.

1. Who we are

andez.co is the website of Jonathan Hernández Clavijo, ID no. 1.088.261.433 (cédula de ciudadanía), notification address Cra 13 2E-04 Aurora Circunvalar, Portería 3 Bloque 10 Apto 604, Pereira, Risaralda, Colombia, email info@andez.co, phone +57 320 610 0818. Below, “we”. We publish prints, writing and projects in progress, and run a private community, a shop and ways to support the work.

2. Account and community

  • Creating an account is free and open to people aged 18 or over.
  • The details you give must be true and kept up to date. You are responsible for your password and for what happens from your account.
  • You can close your account at any time by writing to us. We may suspend it if you break these terms or use it to harm other people or the site.

3. Site content and copyright

  • The images, prints, texts, videos and design of this site are the work of Jonathan Hernández Clavijo and are protected by copyright. All rights are reserved.
  • You may view them, share the link and quote short excerpts with credit and a link to the original.
  • You may not copy, reproduce, sell, modify or use the works commercially without written permission.
  • You may not use the works or texts to train, fine-tune or feed artificial intelligence systems.
  • Buying an artwork, print or object gives you ownership of the physical item and the right to enjoy and display it privately; it does not transfer copyright or reproduction rights.

4. Your comments and contributions

  • You own what you write. You give us a free, non-exclusive licence to display it on the site while it is published.
  • We expect respect: no insults, discrimination, harassment, spam, unlawful content or other people’s personal information.
  • We moderate and may edit or remove comments that do not follow this. Comments reflect only the opinion of their author.

5. Memberships (Digital Support and Craft Support)

  • Each plan is paid for one month or one year. It does not renew by itself: when you want to continue, come back to the Support page and the new time is added to what you have left.
  • Access starts once we confirm payment. With card or other Wompi methods it is automatic; with PayPal or Wise it happens when we verify the money has arrived.
  • Digital Support includes whole articles and extra sections, special prices on courses, workshops and retreats, and the digital newsletter. Craft Support includes everything above, a printed postcard every month and a handwritten newsletter every month; to receive them you must give us a correct shipping address.
  • We may improve or adjust the benefits. If a change significantly reduces what you bought, we will tell you and you may ask for a proportional refund for the time you will not use.
  • If you lose access for breaking these terms, there is no refund.

6. Donations

Donations are voluntary and one-time. They are not refundable, except for a billing error, and they carry no benefits. Unless we tell you otherwise, we do not issue tax-deductible donation receipts.

7. Shop

  • We describe each product as accurately as we can. Prints and engravings are handmade or crafted: colour on screen and small variations in ink or paper are normal.
  • Limited editions are sold while stock lasts. If an item sells out after your order, we will tell you and refund you.
  • Prices do not include VAT (IVA). The total you see before paying is the final amount of the order, including any shipping costs.

8. Prices, currency and payment

  • Prices are shown in Colombian pesos (COP) when you visit from Colombia and in US dollars (USD) from any other country. Dollar amounts are calculated from the official exchange rate for Colombia (TRM) and updated from time to time.
  • Card and other Wompi payments are charged in Colombian pesos; if your card is from another country, your bank does the conversion and may charge fees.
  • With PayPal or Wise you pay in dollars. When you place the order we show you the exact amount in USD, calculated at that day’s rate, and the order stays pending until we confirm payment.
  • We do not store your card details; the payment provider processes them.
  • Bank, platform or tax fees on your side are your responsibility.

9. Shipping and delivery

  • We tell you the delivery time and shipping cost before you pay. If no time is stated, we deliver within 30 calendar days after the day following your order.
  • We ship to Colombia and abroad. Import taxes, duties and customs procedures in the destination country are the buyer’s responsibility.
  • Check your address before paying: if it is wrong or nobody receives the parcel, re-shipping costs are yours.
  • If your order arrives damaged, write to info@andez.co with photos of the package and the work within 7 days; we will repair, replace or refund.
  • If we cannot deliver on time, you may end the contract and receive a full refund within 15 calendar days at most.

10. Withdrawal, exchanges and returns

The step-by-step guide to asking for a return or a refund is in our Refund and Returns Policy.

  • If you bought a physical product online, you may withdraw without giving a reason within 5 business days of delivery. Write to info@andez.co with your order number.
  • Return the product in the condition you received it, in its packaging. Return shipping costs are yours.
  • We refund everything you paid, without deductions, within 15 calendar days at most from when you exercise the right, by the same payment method or one we agree on.
  • The right of withdrawal does not apply to commissioned or personalised works, to items that by their nature cannot be returned, to memberships and digital access once activated with your consent, or to donations.
  • Your statutory warranty remains in force: if a product has quality defects or does not match what was offered, we will repair it, replace it or refund you, as the law allows.
  • If you live in a country whose mandatory consumer protection rules are more favourable to you, those rules still apply.

11. Courses, workshops, retreats and commissions

Each course, workshop or retreat page lists dates, places, price, what is included and cancellation rules; those conditions add to these terms. Commissions are agreed in writing: scope, price, timing and usage rights. Member prices apply while your membership is active.

12. Use of the site and third-party services

You may not try to access accounts or systems without permission, send malicious code, scrape data in bulk or overload the site. The site uses third-party services (payments, email, analytics, Google sign-in); each has its own terms and policies.

13. Liability

We work to keep the site running well, but there may be interruptions or errors. To the extent the law allows, we are not liable for indirect damages or for third-party failures; this does not limit your statutory warranties and consumer rights, nor our liability for wilful misconduct or gross negligence.

14. Requests, complaints and claims

Write to info@andez.co with any request, complaint or claim about orders, memberships or the site. We answer as soon as possible and always within the legal deadlines. You may also go to the Superintendence of Industry and Commerce (SIC), Colombia’s consumer protection authority.

15. Personal data

How we handle your data is explained in our Privacy Policy.

16. Changes

We may update these terms. The current version, with its date, is always on this page, and we will let you know about important changes by email or on the site. Orders already placed are governed by the terms in force when you placed them.

17. Governing law

These terms are governed by the laws of Colombia. For any dispute, the courts of Pereira have jurisdiction, without prejudice to the rights the law gives you as a consumer.