Refund and Returns Policy

Effective November 9, 2026. This page explains, step by step, how to ask for a return, a refund or a repair on andez.co. It complements the Terms and Conditions.

Summary

What you bought	Can it be returned?	Deadline	What you get
Physical product (print, engraving, object)	Yes, by withdrawal, no reason needed	5 business days from delivery	Everything you paid, within 15 calendar days at most
Order damaged, defective or different from what was offered	Yes	Write to us within 7 days of receiving it	Repair, replacement or refund
Order we do not deliver on time	Yes	Once the delivery time has passed	Full refund within 15 calendar days at most
Membership	No, once access is activated	—	Proportional refund if we significantly reduce the benefits
Donation	No, except for a billing error	—	Billing correction
Course, workshop or retreat	According to the rules on its page	According to its page	According to its page
Commissioned or personalised work	No withdrawal; governed by what was agreed in writing	—	As agreed

1. How to return a physical product

Write to info@andez.co within 5 business days of delivery, with your order number. You do not have to give a reason.
We reply with the address and instructions for sending the product back.
Return it in the condition you received it, in its packaging and well protected. Return shipping costs are yours; we recommend a tracked shipment.
We refund everything you paid, without deductions, within 15 calendar days at most from when you exercise the right, by the same payment method or one we agree on.

2. Order damaged, defective or different from what you bought

Write to info@andez.co with photos of the package and the work within 7 days of receiving it. We will repair, replace or refund, as the law allows. Your statutory warranty remains in force: it covers quality defects and products that do not match what was offered.

3. If we do not deliver on time

If we cannot deliver within the stated time (or, if none was stated, within 30 calendar days after the day following your order), you may end the contract and receive a full refund within 15 calendar days at most.

4. How you get your money back

Refunds go to the same payment method or one we agree with you.
Card and other Wompi payments are refunded in Colombian pesos. Your bank may take a few business days to show it.
PayPal or Wise payments are refunded in US dollars through the same channel.
Exchange-rate differences or fees charged by your bank or the payment platform are outside our control.

5. Memberships

Each plan is paid for one month or one year and does not renew by itself.
The right of withdrawal does not apply once access is activated with your consent.
If we change the benefits and that significantly reduces what you bought, we will tell you and you may ask for a proportional refund for the time you will not use.
If you lose access for breaking the terms, there is no refund.
If we charge you twice or the wrong amount, write to us and we will refund the excess.

6. Donations

Donations are voluntary and one-time. They are not refundable, except for a billing error.

7. Courses, workshops, retreats and commissions

Each course, workshop or retreat lists its own cancellation and refund rules on its page, and those rules apply. Commissioned or personalised works are agreed in writing, with price, timing and change conditions, and carry no right of withdrawal.

8. What cannot be returned by withdrawal

Commissioned or personalised works, items that by their nature cannot be returned, memberships and digital access once activated with your consent, and donations.

9. Contact us

To ask for a return, refund or repair, or if anything is unclear, write to info@andez.co or call +57 320 610 0818. We answer as soon as possible and always within the legal deadlines. If you are not satisfied, you may also go to the Superintendence of Industry and Commerce (SIC).

If you live in a country whose mandatory consumer protection rules are more favourable to you, those rules still apply.